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Category: Conflict Management

Conflict management skills are essential in today’s workforce. Workplace culture and climate are influenced by practices for managing conflict, communication and dispute resolution. Conflict is normal and it is natural to desire to avoid conflict. It is our primal instict as a mammal to avoid conflict at all costs. Learn how to master confronting conflict for productivity, engagement and resolution.

Sources of Conflict in the Workplace

When looking at conflict from an analytical perspective, it is important to define conflict in a way that leaves lots of room for a thorough inquiry to take place…

Force Field Analysis: A Leadership Tool for Managing Conflict

Any change process, at the individual, group, organizational, community or societal level finds conflict inherent in the process. Similarly, any conflict resolution process brings about change in some form, between or within the parties in conflict. Eric Marcus, 2000 Introduction In any conflict situation, change is present. Change is a…

The Stages of Escalation to Intractable Conflict in the Workplace

Just as it is important to understand what fuels conflict and dispute, it is equally as important to understand how far a conflict and dispute can escalate and what some consequences may be. In those disputes that cannot be resolved, it becomes apparent that the conflict may have grown through…

Helping Leaders Uncover the Sources of Conflict

Introduction The sources of conflict need to be explored to effectively look at the conflict from an analytical perspective. Digging beneath the surface of conflict and disputes we start to look at the DNA of conflict. In this post, we will explore the DNA by reviewing the sources of conflict…

How Emotional Intelligence and Social Intelligence Influence Conflict Management Leadership

Introduction In the field of Conflict Management and Dispute Resolution, it is important to recognize that the theories for the various process are drawn from both the social and the psychological schools of thought. Primarily though, most conflict theories fall within the realm of social conflict theories and the science…

Managing Conflict to Resolve Disputes with Dialogue

Introduction Managing conflict to resolve disputes with dialogue begins with our understanding of how dialogue works, trust develops and understanding is reached. In our own ‘journey from confrontation to collaboration’ (Harper, 2004), dialogue plays an important role in resolving interpersonal disputes. Dialogue is a process, beyond communication, that creates an…

Dispute Resolution at Work

Introduction Dispute resolution processes are the practices in the science of conflict management. With expanding the discussion about dispute resolution at work, it is important to illustrate the options available for decision making about how to manage disputes. There are a variety of strategies employed within the field of conflict…

20 LinkedIn Posts About Conflict Management Training

Are you researching your options for conflict management training? Conflict management training is essential for job skills requirements with many organizations. Conflict management skills are desired from candidates, especially for professionals who plan to work in education, policing, healthcare, and human resources. I have compiled my 20 LinkedIn posts about…

The Science of Conflict Management- 7 Gender Stereotypes

The Case for Gender in the Science of Conflict Management When workplace relationships suffer and you cringe thinking about the drive to work for the day, so does the bottom line. More importantly, your sense of self is overtaken by ugly feelings of contempt, resentment and loss. It is in…

How to Focus on the Behavior and Not the Person During Conflict Management

Keep Discussions Moving Forward in Conflict Management By focusing on the behavior, and not the person, you can help to keep discussions moving forward by offering strategies for conflict management throughout the process. By doing this, and being clear about your expectations for the discussion, you begin to focus on…